Desktop Helper Pro Function
 
   1:N Support 
1:N simultaneous support allows for customer waiting period reduction and support personnel¡¯s efficient operation. (Maximum 6 customer simultaneous control)From the service support personnel¡¯s waiting display, newest customersequaling the number of requisition screens created maybe logged.
 
    Multi - Screen Monitoring

While providing a remote service, a transfer to the monitoring screen ispossible without having to end the remote connection. Therefore, the customer already logged maybe put on the monitoring screen omentarily and other customers may be serviced during that time.
Ending the remote control screen leads to the customer support servicewaiting main screen (multiple connection monitoring screen) and without ending the connection, other customers can be logged and/or controlled
 
   Remote Control

Industry first virtual remote video driver technology enables remote control with faster and smoother control speed.
Red pen draw, resolution adjustment, screen size adjustment, URL transmission, remote command execution file send/receive & control, window system key control, process data, show H/W list, show S/W list, screen caption, clipboard copy, remote AVI view support and chatting function provided.
 
   File Transfer & Control

Provides a simple and convenient DRAG & DROP type operating method and File & Folder Transmission, File continuous download & compressed transmission functions
Provides a simple and convenient DRAG & DROP type operating method and File & Folder Transmission, File continuous download & compressed transmission functions
 
    Chatting

Interface with the customer remotely consulting thru text chatting .
Click on chatting from the remote control window for text chatting.
 
    Automatic Connection After Rebooting

When customer¡¯s PC has to be rebooted during failure processing, automatically connects to the support personnel previously providing assistance for continued support
Press the auto-connect button and wait after rebooting, then the customer¡¯s PC is automatically rebooted and connected to the helpdesk personnel.
   Processed Detail Logging & Administration


After providing remote support, check the failure type and enter the processing details then the failure logged and processing details can be managed systematically
When remote support is concluded, prepare the failure type classified process details and these can be checked and revised from statistics.
Customer requisition contents and failure processing contents are available for verification. Capable of checking the individual agent¡¯s processing details from the administrator screen
 
    Versatile statistical functions


NSPRO Desktop Helper shows the most detailed statistical values.
Provides today¡¯s statistics, per customer service agent, per each hour and per operating system statistics and all data are printable in excel format.
Search for various real-time statistical contents from the administrator screen
Operation statistics: Today¡¯s statistics; per support service personnel, hour, operating system, failure type and etc.
Processed contents & log content detail search & modification possible
 
  Failure Type Management

Register and manage local failure types for each company
The statistical data shows the failure type statistics and each failure contents occurring in which OS at one glance.

From the administrator screen, manage, register and modify failure types. Per registered failure types, customer can select the failure type during remote support registration and be able to modify the customer service agent prepared processing detail.
 
    Requisition Number

By each individual customer service agent assigning a requisition number, prevent allowing access by imprudent customers. Inform the customer already on the phone of the helpdesk personnel¡¯s requisition number to execute remote support

When requisition number is setup, the customer will ask for the requisition number when selecting the customer service agent. The remote connection is only possible when the number assigned by customer service agent is entered. When requisition number is entered, the count is incremented by 1 each time the customer service agent logs in (Ex.: 1st setup 1230 -> 2nd login 1231) when not setup, automatic increment does not occur.
 
  Appointment Requisitition Function
 
This function allows the remote support appointment to be made in advance, thereby shortening the customer waiting period and makes the customer service agent¡¯s job efficiency and customer satisfaction a reality
 
Advance service requisition is possible when there is a customer service agent in waiting and when one is not available. (Applicable only when advance service requisition function is setup)
 
   Group Administration
 
Entire customer service staff can be managed in groups according to job and departmental characteristics. Also, the assignment of operating authorization for each group is possible.

Group registration and agent group designation is possible from the environment setting and the remote control authorization per group is assigned. Authorization types are classified into chief administrator, secondary administrator, general customer service agent, inquiry user.
   Group Authorization setting

Function that restricts the authorization of remote control. Authorizations are restricted by 4 varying types; chief administrator, secondary administrator, general customer service agent, inquiry user
Designate in group setup-authorization setup of the environment setting. Chief administrator¡¯s authorization for remote control S/W, statistical data management, contract information management and all environment setting is assigned to default.
Below each level is restricted by one category.