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 Home > Products > Internet Warranty Professional > Product Information |
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| Internet Warranty Professional |
| Warranty Professional enables you to respond to your customers¡¯ needs, questions, and request for help - real time and interactively. |
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Key Benefits:
Maximize capability, efficiency, and productivity of your company's Customer Service Team
Minimize cost for customer service
Respond immediately to your customers' demands for higher customer satisfaction
Minimize traveling time to manage many branches of your franchise |
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Customer
1. Report question/problem
4. Grant staff's access/control
6. Demands met. |
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Customer Care
2. Question/problem registered
3. Staff attempts to access customer's computer
5. Satisfy customer's demand
7. End remote control |
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| Other Functions and Features |
| A variety of statistics: PC-control session history, log in/out time, support record for each customer for better understanding of customer¡¯s needs and better support, duration of support by staff member for management, a list of customers waiting online to be served, duration of wait, etc. Other statistics you may need can be customized. Easy connection - Warranty Professional automatically support virtual IP, dynamic IP, VPN, firewall, static IP, etc.
Supports various Window operating systems (OS): Window 98, NT, 2000, 2003, ME, XP, and all other Microsoft Window OS.
Control customer¡¯s computer 100%, remotely.
File/folder transfer between customers and supporting staff. Also, ¡°shell function.¡±
Messenger function for interactive communication between the client and support staff during consultation.
Screen-adjustment function: when controlling, adjust screen size of controlled computers.
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| Demo |
Still not understood? Visualize how Warranty Professional works.
(Note: ¡°After-sales Easy¡± is another name for Warranty Professional that is used throughout the demo-flash. Flash will be updated later)
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| Name |
Size |
Type |
Click below |
| WP Demo |
1.8 MB |
flash(.swf) |
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